Managed services: The people enabler
In Ivanti’s ‘State of the Digital Employee Experience (DEX)’, they report that ‘49% of employees are frustrated by the tech and tools their organisation provides.’ And ‘64% believe that the way they interact with technology directly impacts morale.’
So, whether your title is Director of People and Culture, Chief of Human Relations, or HR Manager, your ability to champion your people depends on the technology experience your organisation can offer.
By outsourcing IT management and monitoring functions to a Managed Services Provider (MSP), you can enable your employees to do what they were hired for rather than make every day an ongoing battle with technology.
While Managed Services enable the smooth running and security of your business technology, it also impacts the employee experience. Done well, IT turns from a roadblock into an enabler.
Here are just three of the benefits of having an MSP on board:
1. Security
Cybersecurity is a genuine worry for employees. And it should be. Researchers from Stanford University and a top cybersecurity organisation report that approximately 88% of all data breaches are caused by an employee mistake. And that one in four employees lost their job in the last 12 months after making a mistake that compromised their company’s security. None of which makes any employee feel secure.
While business culture and training are always your first line of defence, and can go a long way to reducing risk, Cybersecurity as a Managed Service can take some of the pressure off your people. With measures such as in- and out-bound email scanning, Microsoft 365 security, digital rights management, whitelisting, geo-location verification, multi-factor authentication and biometric controls – everyone is safer. You can also lean on your MSP to drive Security Awareness Training for you if you are short on skills or bandwidth. They can also help you get the employee experience right – so you achieve the right balance between not enough system access (and the frustrations that generates) and having too much (and creating risk and chaos).
While your MSP can’t do everything, it can help your employees feel more confident when travelling, working remotely, or from the office.
2. Software
Busy employees find nothing more frustrating than trying to work with outdated software.
Most companies struggle to keep up with timely technological advancements, so with your MSP ensuring that your software is always up to date and optimised for performance, employee productivity is maximised, and stress is reduced. It’s as simple as that.
3. Service
With your MSP providing continuous 24/7 support, your employees have access to help when they need it – not when your IT team turns up for work, or whoever is on call finally answers a midnight text. Whether it’s a minor or significant issue, you can rely on your always-on MSP team to make it BAU even at 2 a.m.
With security, software and service all sorted by your MSP, the employee experience improves, and retention rates and morale go up. So, it’s job well done.
