Every Fusion5 customer has access to Infusion, our 24/7 world-class web-based support solution.
For support during the holiday period*, if you have access to Infusion, please log a ticket. If you do not have access to Infusion, please reach out to our Customer Success Team during business hours using the toll-free lines below:
Australia - 1300 156 640
New Zealand - 0800 354 357
*From Tuesday 24th December 2024 to Sunday 5th January 2025
We have a dedicated page with guides, updates and FAQ just for you
"As always the team is fantastic. Helps me through the issue and also provides training so it can be done independently next time."
Synnex Pty Ltd.
"Happy with the support service provided on this issue. Response is quick and has been resolved fast."
VGW Holdings Ltd.
"Very quick response to Priority 1 ticket and good detailed analysis of the issue."
Manawanui
"Excellent service, nice to see all the performed tasks are included in the calls."
Waste Management NZ Ltd.
"5/5! The consultant provided me text updates. He even gave me a call after completion."
Winstone Wallboards Ltd.
"The help desk team are always very helpful and nothing is a problem to them."
NZ Trade & Enterprise
And if you’d rather talk to someone directly, you can chat, text, email or simply phone us. Our Customer Success Team is available from 8:00am to 5:30pm, Monday to Friday (excluding national public holidays).
For details on priority levels, initial response times, and service level agreements, download the Customer Success Team eBook.
Increase the benefit you get from your investment with Fusion5 PartnerPlus Support and/or Microsoft Premier Support.
For a concise summary of how we support, educate, and help our customers maximise their investment in technology, download to read at your leisure
