Is Dynamics 365 for Finance and Operations the same as Microsoft Dynamics AX?

Yes, and no. While Dynamics AX and Microsoft Dynamics 365 for Finance and Operations are basically versions of the same Dynamics ERP product, there are some key differences: Infrastructure. Dynamics AX 2012 can still be run on-premise, on your own physical, onsite servers. All Microsoft Dynamics 365 products are hosted on Microsoft Azure (although you can run on-premise if you really want to). Upgrading. Depending on your version of AX, upgrading can require a new implementation. (Moving from AX 2009 to D365 also requires a new implementation, but going from AX 2012 to D365 usually doesn’t!). By comparison, changes to Microsoft Dynamics 365 are pushed out on an automatic basis every month to 6 weeks, and turning on major feature changes is optional. Customisation. Dynamics AX 2012 can be customised using the over-layering method within the system, but when the layers of code are merged, you can experience compatibility issues. D365 uses the extensibility model, which locks down the core code of the ERP, so you can’t customise at all. Instead, developers use built-in extension points to add code, so at upgrade time you’ll experience significantly fewer compatibility issues. Navigation. With most ERP systems, some screens can be launched from several different places in the system. But in Microsoft Dynamics AX, a user must know the menu path to a specific screen, making it difficult and time-consuming to get to their destination. In D365, the search capability allows users to type in the name of the screen they are looking for and click on the result they wish to open. User Interface. With Dynamics AX, users launch the application from a desktop and perform their work within the program. But with D365, users can open a web browser and enter a URL from desktop and mobile devices alike. And the look and feel of D365 is more aligned with other Microsoft products, like the Office 365 suite.

Does Microsoft Dynamics ERP integrate with Microsoft Dynamics CRM?

Yes, Microsoft’s strategic platform that underpins Dynamics 365 includes a Common Data Service that connects the most important data from Finance & Operations, CRM and even Office 365. This provides a data foundation and tools that connect the most important data while preserving agility in each tool. Standard integration can be expanded, and even bolstered with inbuilt connectors for many other software systems you might use.

What’s the difference between Dynamics 365 Finance & Operations and Microsoft Business Central?

First – what’s the same? Both solutions are D365 ERPs. But they have differing capabilities, and suit different businesses and organisations. Here’s the lowdown: Who’s it for? Dynamics 365 Business Central is basically the latest version of Microsoft Dynamics NAV. It is a comprehensive business management solution designed for small to medium-sized businesses who have outgrown their entry-level accounting package. Microsoft Dynamics ERP is an integrated enterprise-class business platform for mature, growing, ERP-savvy multinational medium-large organisations. What industries? While Business Central is aimed at distribution, manufacturing and professional services verticals, additional service management and manufacturing capabilities are add-ons. For D365, think distribution, manufacturing and professional services, retail and the public sector. Plus it supports around 95% of manufacturing functionalities and is ideal for discrete, lean and process manufacturing. Other core functions like ATP, advanced warehousing with mobile solutions, are inclusive. Will it scale? Microsoft Business Central is great if you’re only processing thousands of transactions, but D365 handles hundreds of thousands! Core capabilities? Business Central connects financials, sales, purchase, inventory, projects, service and operations. But D365 components all work together - out-of-the-box. It has deep integrations with CE (CRM), HR, Talent, Customer Service, Marketing and more as well as covering all traditional back-office processes. Business analytics? Microsoft Business Central comes with BI tools including reporting, dashboards, and ad-hoc analysis. Whereas Microsoft Dynamics 365 has embedded Power BI to deliver rich analytical and reporting functionality.

Do I have to upgrade Microsoft Dynamics 365 ERP to the latest version every month?

No, updates are automatically pushed through, so there’s no need to do anything!

Is Microsoft Dynamics 365 hard to use?

The look and feel of Dynamics 365 is very similar to Office 365. The familiarity drives a high uptake and level of user acceptance when accompanied by training.

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Enhance the way you do business with a Microsoft Partner

Microsoft business solutions were designed and built with busy organisations like yours in mind. Powerful applications like Dynamics 365 Customer Engagement (CRM), and Dynamics 365 Finance and Supply Chain (ERP), as well as powerful collaboration, reporting, and analytics tools have been brought together in seamless software packages to transform the way you do business. Reimagine your operations, leave pesky manual tasks behind and increase productivity, all while keeping security at the heart of what you do.

As a Microsoft partner, Fusion5 has built a reputation for delivering Microsoft solutions tailored to delight our customers. As a dedicated long-term Microsoft transformation partner and member of the Microsoft Inner Circle, we’re a trusted pair of hands for your implementation. But, which solution is right for you?

Premier Support — the best support, where and when you need it

Fusion5 has invested in the Microsoft Premier Support program. Our Premier Support Agreement gives us, in effect, a big red telephone which connects us directly with our Microsoft Technical Account Manager (an actual human, not just a generic support email or faceless queue).

So, if we log a support ticket and it needs to be escalated into a higher service level category, we can resolve your issue faster. We don’t just rely on Microsoft to help you when you need it though — we have a dedicated team of inhouse Microsoft experts available to you, 24/7.

Licensing Support — reduce spend and maximise functionality

Unlike traditional LSPs (Microsoft Licensing Solution Providers), Fusion5 is a Tier 1 CSP (Cloud Service Provider). We transact directly with Microsoft on your behalf so that we can offer you greater term/pricing flexibility and better control over licensing and Azure consumption.

However, the real game-changer is our depth of experience in implementing Microsoft solutions. We don’t just sell licenses; we work with businesses like yours to strategically align your Azure and licensing needs with your business requirement to ensure they underpin your success.

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What our clients say

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It took a Fusion5 demo of Dynamics 365 at Microsoft to convince me. The Fusion5 Dynamics’ team really knew their stuff and presented clear and compelling reasons why we should upgrade. And why we should do it with them.

Trevor Jones | Group IT Manager, Cavalier Bremworth

Why partner with Fusion5 for your Microsoft project?

Fusion5 has a proven track record of delivering Microsoft Dynamics solutions that offer the ability to personalise your approach to enterprise resource planning with business apps that are built on Azure and tightly integrated with Office 365 and the Microsoft Power Platform.

As a member of the Microsoft Dynamics Inner Circle, and a Microsoft partner, Fusion5 are recognised as being an expert and trusted pair of hands for your implementation. In addition, Fusion5 offers advance access to product updates, licensing changes, and the ability to take our customers’ feedback to the source of Microsoft innovation, to help bring solutions that really make a difference to our clients.

With the wide range of Microsoft Awards Fusion5 holds recognising our unrelenting commitment to delivering great outcomes for our customers, you can feel confident that your business' Microsoft project is in safe hands.

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Frequently Asked Questions

What is a Microsoft implementation partner?

You may have seen ‘Microsoft Certified Partner’ logos on a variety of solution provider websites, but what exactly does it mean? More importantly, what is the benefit to you as a client?

Microsoft implementation partners form part of a wide network of certified Microsoft resellers. Microsoft Certified Partners are measured in two different tiers — Silver and Gold. Being a Gold Partner is the highest accolade (Fusion5 has been a Microsoft Gold Partner for the past four years running). These partnerships have been designed to reflect the level at which the business operates, as well as the specific offerings and solutions that they can provide.

Once you have a better understanding behind the meaning of these levels, it makes choosing a provider easier knowing that Microsoft has full confidence in their abilities.
What are the benefits of using an implementation partner?

A certified implementation partner must undertake several examinations, reviews, and customer references, as well as having several certified Microsoft professionals on staff. As a Gold Partner, Fusion5 must meet these requirements on a yearly basis in order to remain at that level.

For you as a customer, this gives peace of mind. You can be confident that our staff and overall organisation are consistently trained and up-to-date on all the latest offerings in order to meet the strict Microsoft requirements for partners.
How long does it take to implement Dynamics 365 and how much does it cost?

The price and length of the implementation is really dependent on your solution requirements. We offer out-of-the-box applications at a fixed cost, or we can tailor a solution to meet your business needs, goals and level of ongoing support. If you would like information on pricing, or to find out more information about Dynamics 365, get in touch with us.
How do you implement Microsoft Dynamics 365?

Like any enterprise-level project, implementing Dynamics 365 is complex and requires the help of an experienced partner. There are multiple moving parts required for each step of the way and it’s very tough to summarise them in a few dot points.

However, after 10 years, and several hundred implementations, Fusion5 is recognised as a leader in the industry by not only Microsoft and its partner network, but our customers (and competitors!) Contact us today to discuss if Microsoft Dynamics 365 is the right solution for your organisation.

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