We're here to help
We're all about providing you with the best possible customer experience.
This includes a strong partnership, qualified people with real-world expertise, innovative ideas and solutions, and outstanding support services. We have an unequivocal commitment to helping you realise more return on your investment, year after year.
And we keep our promises. Why? Because we want you to experience the value of being a Fusion5 ‘customer for life’.
Fusion5's Customer Success Team is dedicated to ensuring your every engagement with us is a positive one.
Our amazing team do so much more than just ‘fix things’. While our goal is the smooth, efficient, uninterrupted running of your business on a day-to-day basis, that's not all we care about.
Your future success is just as important to us!
Our SDMs are responsible for maintaining a strong and effective support relationship with you. They're your voice and advocate — making sure your issues are attended to quickly and new work requests are thoroughly scoped and well delivered.
Our Coordinators work with our Consultants and Service Delivery Managers to quickly respond to and effectively resource your support requests. They’re also responsible for bringing value-add initiatives to your business, including our acclaimed Fusion5 Connect insights, training and events.
Our Consultants provide application and technical support across all of your solutions. They evaluate issues and work with you until you’re completely satisfied with the outcome, suggest continuous improvements to your application investments and provide a highly responsive break/fix service.
From providing support for our Service Delivery Managers to giving back-up cover to our Coordinators, our Administrators are key to making the day-to-day running of our team as efficient and effective as possible.
Our Consulting Manager works with our Consultants to help you optimise and gain real value from your solutions. They make certain your issues and requests are responded to in a timely manner to ensure you are happy with the outcome.
Our Delivery & Operations Manager supports our Service Delivery Managers and Operations team to make sure your experience with us is the best it can be. They’re also responsible for making continuous improvements to our processes and systems, including our web-based support solution — Infusion.
For a concise summary of how we support, educate, and help our customers maximise their investment in technology, download to read at your leisure
Increase the benefit you get from your investment with Fusion5 PartnerPlus Support and/or Microsoft Premier Support.
As always, excellent service from Fusion5
The team were superb! Saved me from having a very bad day - understood the problem and demonstrated excellent problem solving to get it fixed. Much appreciated!
Fusion5 always solves my issues in a timely manner. I appreciate their assistance and patience with me.
Very quick and very professional. Experts on our product, always resolve our issues, and are able to advise alternate solutions when necessary.
Perfect result and great quick response to issue with easy instructions
