We're excited to announce the internal appointment of Shannon Moir as Director - Artificial Intelligence, who will be working closely alongside our existing NZ-based CTO of Conversational AI and Copilot, Troy Gerber. With this appointment, we're accelerating our growth and empowering clients to leverage AI effectively in their business transformations. Read more.
Fusion5 has already embraced AI to transform our operations and how we bring value to our customers with an 87% adoption rate of Copilot within the business. We're utilising AI to develop our customer proposals, as well as in the roll-out and implementation of business transformation projects. And we're investigating how we accommodate AI Agents into our organisational structure, while evolving the roles of our people to work with these AI Agents to enhance their jobs and productivity.
We've also delivered a range of AI projects that have changed the game for our customers. In one example we developed an autonomous agent capable of reading inbound customer query emails, determining the action needed, and routing them to the appropriate person for action - saving the customer care team hours every week, freeing up two full-time employees to work on other tasks, and providing faster service and response to their customers. In another, example, we helped a customer automate their sales cycle using AI embedded in their CRM, increasing their sales results by 15%. Truly, the ROI on AI Agents is mind-blowing.
If you're curious about how you can adopt AI Agents quickly, easily, and be confident they will elevate your business performance, now is exactly the right time to get in touch and start a game-changing conversation.
Enjoy the read, and let’s continue the conversation.
