Integration is a hot topic, but as with using AI (artificial intelligence), it’s best to have a clear picture of how exactly you are going to benefit from it and realise an ROI.
So, let’s start with just five examples. However, you can rest assured that there are many, many more!
Want to forecast sales and profits for next year based on average customer spending over the last eight years, current operational and inventory costs, and predicted rises in the cost of labour next year? With integration, you can improve your ability to analyse past and present information to make fast and well-informed business decisions or forecasts because all your information (old and new) is in a centralised location – eliminating the risk of missing vital information and slashing the time usually taken to find and access it.
Does it take you two weeks to approve a customer’s application or claim, get a laptop ready for a new employee, or sort out an IT support issue - whereas your competitors do it same day? Integration moves you on from the need for multiple human touchpoints to progress and complete internal and customer business processes. Transform your applications, approvals, provisioning, support and onboarding (and many other processes) into fast, cost-effective, consistent, efficient, and largely hands-off processes.
Struggling to stretch your IT dollar but under the pump to provide better services? Make your budget go further by taking an integration-first approach. By uniting existing disparate systems, you can enable them to deliver more business value while modernising your technology environment.
Have you added assets that provide IoT (Internet of Things) and AI functionality? But you’re not leveraging the opportunities they offer for predictive and preventative maintenance, product delivery or locating, and more? An enterprise integration strategy allows you to connect EVERYTHING in your technology environment, so you drive value from new technologies instead of putting them in the ‘too hard’ or ‘maybe later’ basket.
Don’t want to give up some legacy systems but still want the benefits of the cloud? Enterprise integration can help you to connect legacy systems with newer cloud technologies. This, in turn, can help you maintain business continuity, modernise your IT landscape, and move (where appropriate) infrastructures and workloads off-prem and into the cloud.
As said earlier, these are just a few use cases you can apply to improve business performance, profitability, and productivity. Integration has the power to amplify outcomes – sometimes, it’s just a matter of deciding where to start.
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